Privacy Policy

Last updated: 16/10/2025

At Phoebe Gray Personal Training (“we”, “our”, “us”), accessible from https://phoebegray.co.uk, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or purchase our services.

1. Information We Collect

We may collect and process the following personal information:

Contact details – your name, email address, and phone number.
Payment information – billing address and payment details (processed securely through third-party providers; we do not store full card details).
Account information – if you create an account on our website, we may store login details and preferences.
Communications – messages or emails you send to us.
Usage data – information about how you use our website (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

Provide and manage our services, such as personal training sessions and webinars.
Process payments and deliver purchased products or services.
Communicate with you regarding bookings, updates, or support.
Send you marketing emails (only if you have opted in).
Improve our website, services, and customer experience.
Comply with legal or regulatory obligations.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your information:

Contractual necessity – to deliver the services you purchase.
Consent – for email marketing and newsletter subscriptions.
Legal obligation – to comply with tax and accounting requirements.
Legitimate interests – to improve our website and prevent fraud.

4. How We Store and Protect Your Data

We store your personal information securely and take appropriate measures to prevent unauthorised access, disclosure, alteration, or destruction.

Your information may be stored on secure servers or trusted third-party platforms used for payments, email marketing, or website hosting. All service providers comply with GDPR and use secure, encrypted connections.

We keep your data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

5. Sharing Your Information

We will never sell your data.

We may share your information with trusted third parties who help us operate our business, such as:

Payment processors (e.g. Stripe, PayPal, Wix)
Email marketing providers (e.g. Mailchimp, ConvertKit)
Website hosting and analytics providers

These parties only process your data on our instructions and are bound by data protection obligations.

6. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data (“right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time (for marketing communications)
Lodge a complaint with the Information Commissioner’s Office (ICO) – www.ico.org.uk

To exercise these rights, please contact us at phoebegraypt@gmail.com.

7. Cookies

Our website does not use tracking or advertising cookies. We may use only essential cookies necessary for basic website functionality, such as remembering items in your shopping cart or processing forms.

These cookies do not collect personal data for marketing purposes and do not require your consent. You can manage or disable cookies through your browser settings if you wish.

8. Email Marketing

If you subscribe to our newsletter or updates, we will only send you marketing emails if you have given your explicit consent. You can unsubscribe at any time by clicking the link at the bottom of our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Phoebe Gray
Email: phoebegraypt@gmail.com
Website: https://phoebegray.co.uk